SCAN Well being Plan, Humana, Excellus BlueCross BlueShield, UPMC for Life and Blue Cross Blue Protect of Texas are among the highest ranked Medicare Benefit plans in sure markets primarily based on buyer satisfaction, a brand new survey exhibits.
The J.D. Energy 2023 U.S. Medicare Benefit Research, launched Tuesday, analyzed the responses of 5,887 Medicare Benefit members in California, Florida, New York, Pennsylvania and Texas. It measured members’ satisfaction with their plan primarily based on eight components: stage of belief; potential to get well being companies how and when they need; serving to them save time or cash; product/protection choices; ease of doing enterprise; individuals (similar to representatives and name heart brokers); resolving issues or complaints; and digital channels.
The survey discovered:
- SCAN Well being Plan is the best ranked Medicare Benefit plan in California primarily based on general buyer satisfaction, with a rating of 708 factors on a 1,000 level scale. Humana ranked second with 692 factors and Kaiser Basis Well being Plan ranked third with 680 factors.
- Humana ranked highest in Florida with a rating of 670 factors. UnitedHealthcare got here in second with 653 factors and Aetna got here in third with 647 factors.
- Excellus BlueCross BlueShield ranked highest in New York with a rating of 700 factors. Healthfirst ranked second with 680 factors and Humana ranked third with 651 factors.
- UPMC for Life got here in first in Pennsylvania with 709 factors. Highmark ranked second with 706 factors and Aetna got here in third with 670 factors.
- Blue Cross Blue Protect of Texas was the best ranked plan in Texas with a rating of 676 factors. Cigna Well being ranked second with 668 factors and Humana ranked third with 648 factors.
J.D. Energy additionally discovered that usually, general buyer satisfaction with Medicare Benefit plans is excessive, reaching 652 factors out of 1,000 factors on common. Medicare Benefit plans notably do properly primarily based on belief, ease of doing enterprise and their product/protection choices.
Members are most definitely to resume their well being plan in the event that they belief their plan and if their plan is nice at resolving issues or complaints, the survey found as properly.
As well as, J.D. Energy discovered areas the place Medicare Benefit plans are missing. Solely 31% of respondents stated it was straightforward to seek out care by means of their plan. Simply 34% stated they used two or extra digital instruments offered by their plan.
“Most Medicare Benefit plans are performing properly on the fundamentals, but there are alternatives for enchancment within the areas of ease of discovering care, care coordination and innovation round digital self-service,” stated Christopher Lis, managing director of worldwide healthcare intelligence at J.D. Energy, in an announcement.
Shoppers are most definitely to belief data on Medicare Benefit plans from well being plan rankings, data acquired immediately from the plan and suggestions from pals, household and associates, the survey additionally discovered.
“Because the variety of Medicare Benefit plan choices continues to develop, competitors for brand new members and retention have gotten more and more vital,” Lis stated. “Moreover, in 2023, member expertise and satisfaction are outstanding drivers of CMS Star Scores. Complementing these tendencies, J.D. Energy analysis demonstrates that customers have gotten extra subtle about researching their healthcare choices. Shopper-facing model attributes like belief, fame, opinions and buyer rankings have change into key drivers of satisfaction and buyer loyalty.”
Photograph: designer491, Getty Pictures
