To make sure that our workers and processes are performing to the best customary, we repeatedly monitor life insurance coverage candidates’ satisfaction survey outcomes and client enter. This suggestions helps reveal areas of the life insurance coverage utility course of that impression customers’ opinions probably the most. With greater than 23,000 responses to our client satisfaction survey final 12 months, the under tendencies rose to the floor.
Skilled workers
Our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.” As well as, 95% of appointments had been on-time.
“My examiner was OUTSTANDING. She was immediate, courteous {and professional} always, partaking and had the perfect perspective. I used to be totally impressed. She made the expertise a nice one. ExamOne could be very lucky to have her as a consultant of your organization.” – Life insurance coverage applicant
Comfort
Greater than 50% of candidates selected both an workplace location or at-home assortment stated they select the placement as a result of “most handy place for me”.
“The individual doing my examination was courteous {and professional} earlier than and in the course of the examination course of. I used to be contacted 24 hours prematurely. She instructed me on what I must have and what I must do for the examination. I used to be additionally supplied data to me on accessing my outcomes and the steps taken by means of the examination.” – Life insurance coverage applicant
Ease of scheduling
“The corporate made it straightforward for me to schedule my appointment at a time that was handy for me.” The survey launched this new query final 12 months that measures how a lot effort candidates put in to scheduling their paramed examination. This rating is known as a Buyer Effort Rating (CES) with a 1-7 rating – 1 being not straightforward and seven being very straightforward.
We’re averaging a 6.6 on the 7-point scale, which means that buyers discover scheduling an appointment very straightforward.
Total satisfaction
Nearly all of respondents are glad with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2022 was 93% (on a scale of 100). Whereas CSAT scores range by business, rating will sometimes fall between 75% and 85%.
Based on the American Buyer Satisfaction Index, a corporation that benchmarks buyer expertise throughout industries, the life insurance coverage business common CSAT is 78%.
“I liked the way in which all take a look at outcomes are defined.The common individual doesn’t know what every take a look at is for. It’s so straightforward to know. Thanks for this expertise” – Life insurance coverage applicant
The monetary safety and safety for households that life insurance coverage offers is a crucial purpose that ExamOne helps. We offer customers with skilled workers, comfort of screening places choices, and ease of scheduling to assist be sure that coverage completion is just not stalled or hindered.
To search out out extra about how we assist guarantee a constructive life insurance coverage applicant expertise with schooling and assets, go to MyExamOne.com.
