How a ‘fiercely unbiased’ brokerage is fueling progress amid consolidation

For insurance coverage brokerages which are selecting to remain unbiased amid the accelerated tempo of consolidation within the business, discovering methods to develop and stay a definite presence out there generally is a formidable enterprise.

One unbiased dealer credit its success to an intentional funding in expertise and tradition improvement, which has helped it obtain double-digit progress.

CCIG, a Colorado-based property and casualty insurance coverage and danger administration supplier, lately added 40 people to its ranks, together with senior leaders and skilled professionals in gross sales, insurance coverage, claims and worker advantages.

Billing itself as “a fiercely unbiased, quickly rising” brokerage, CCIG serves shoppers nationwide from its places of work in Denver and Austin, Texas.

Attracting prime expertise as an unbiased brokerage

CCIG’s capacity to entice new expertise is proof that this people-oriented progress technique works, in accordance with CCIG president Andrew Mahoney (pictured prime).

“The 20% progress that we’ve famous during the last couple of years, 12 months over 12 months, the upper retention charge of our expertise pool, after which the brand new expertise that’s coming into CCIG is all proof of the truth that we’re doing these issues efficiently,” Mahoney stated.

CCIG intends to leverage this worker progress to broaden alternatives and add help for brand spanking new and current shoppers, together with 500 new shoppers that the brokerage attracted in 2022.

“With accelerating mergers and acquisitions exercise within the insurance coverage area, prime expertise will get misplaced within the shuffle, and this in the end impacts shoppers,” stated JB Richardson, chief working officer at CCIG.

“We’re taking part in offense by making a vigorous and concerted effort to deliver first-rate expertise to CCIG.” 

Mahoney stated that CCIG plans to deepen its deal with growing its current expertise and creating a powerful tradition that’s targeted on what it calls RISE: relationships, innovation, technique, and excellence.

“We’re capable of be artistic, ask lots of questions, and be very curious to know what the shoppers need, and we additionally try this on the worker engagement aspect as effectively,” he stated.

Homing in on the center market

Other than its expertise focus, specializing within the center market section and growing completely different business verticals have additionally helped propel CCIG to success.

Nevertheless it wasn’t too way back that CCIG was a small generalist company working in Englewood, Colorado.

“CCIG began as a family-owned operation,” stated Mahoney, who joined the brokerage in 2014. “My mother and father based the agency in 1985, and till 2004, it seemed very very like a mom-and-pop store. It was small-commercial targeted. We had a private strains division.”

In 2004, Mahoney’s father and CCIG CEO Brook determined to scale the agency and spend money on the chance administration aspect of the enterprise.

CCIG bolstered its gross sales and repair groups, established an in-house loss management group and an in-house claims advocate that will work for shoppers and assist them navigate robust claims, in accordance with Mahoney.

“In 2008, we actually began to scale upward into the center market and bigger account area,” Mahoney continued. “I labored for a nationwide brokerage in Chicago for about eight years after which moved again.

“Once I joined the agency, we had been simply beginning to scale, and having these investments and sources in-house was crucial to us having the ability to play in that center market area.”

‘Capabilities of a nationwide dealer, with native help’

As CCIG grew, it discovered that the center market was an underserved sector that might profit from their capabilities and experience.

“We discovered that lots of the massive, conglomerate brokers had been spending time on nationwide and world accounts, and the center market companies had been underserved in that regard,” stated Mahoney.

“We’ve all the identical sources as a world dealer, however we’re bringing that to the center market area at a really intimate stage as a result of that’s the place we will drive essentially the most change and essentially the most worth.

“Most center market brokers don’t have security professionals in-house. They don’t have the modeling accessible to make sound enterprise selections. So, we’re capable of deliver that as a useful resource to these center market corporations and permit them to make higher educated selections round their danger.”

Staying within the ‘candy spot’

Having established its personal method for fulfillment, CCIG isn’t below strain to promote to a bigger agency at this level, Mahoney stated.

“I’ve not heard of a agency that may ship the tradition or the capabilities, the service, the technical expertise or the specialization on the stage we’ve got,” he instructed Insurance coverage Enterprise.

“Proper now, we’re in a candy spot, the place we’re having lots of enjoyable and scaling our enterprise. We don’t want a associate to assist speed up progress.

“For us, it’s extra about tradition and delivering a household that folks can come and do nice work [for], and be enthusiastic about what they do, then go dwelling and have an exquisite work-life stability.”

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